Refund & Return Policy

At Pawfolia, we want you and your cat to be happy with every purchase.

Change of Mind / Size or Preference

Because many of our items are sourced and shipped specifically for each order, we're unable to accept returns or offer refunds for reasons such as change of mind, incorrect size selection, or personal preference. Please review product descriptions and sizing details carefully before ordering.

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, we've got you covered. Contact us within 14 days of delivery at support@pawfolia.com, including a photo of the issue, and we'll send a replacement or issue a full refund, no need to ship the item back to us.

How to Request a Replacement or Refund

Email support@pawfolia.com with your order number and a photo/description of the issue. We'll respond within 2-3 business days.